Refund policy
We understand that sometimes things don't go as planned. At hygihome.com, we are dedicated to your satisfaction. Below is our clear and customer-focused return and refund policy:
5-Day Return Window for Damaged or Wrong Item
You have 5 days from the date of delivery to request a return if the product is damaged or you received the wrong item. In such cases, we’re here to assist you promptly within this time frame.
Hassle-Free Returns
To initiate a return, please follow these steps:
- How to Request a Return: You can directly submit a return request through e-mail : support@hygihome.com or WhatsApp number : 9361609862 (Mon to Sat, 10 AM to 7 PM) within the 5-day period, stating the reason for the return.
- Return Approval: Our customer support team will guide you through the return process and provide you with a return authorization if the conditions are met.
- Packaging: Ensure the product is unused, in its original packaging, and includes all accessories.
- Return Shipment: Ship the product back to us using our courier partner.
Full Refund Guarantee
Once we receive and inspect the returned item and approve the return, we will initiate a full refund of the order amount. Please allow 3 business days for the refund to be processed.
Common Conditions for Return and Refund Approval
To ensure a smooth return and refund process, please note the following conditions:
- Unused Condition: The product must be unused and in its original packaging.
- Initiate Within 5 Days: The return must be initiated within the specified 5-day period from the date of receiving the order.
- Approval Process: Returns are subject to approval by our customer support team.
- Product Integrity: The product must be in resalable condition with all accessories included.
Unpacking Video Recommendation
To expedite the return approval process, we recommend creating an unpacking video when you receive your order. This video can serve as evidence in case there are any discrepancies or defects. Please include clear footage of unboxing, showcasing the product, and highlighting any concerns.
Our Commitment to Your Satisfaction
Your satisfaction is our top priority at hygihome.com. We are dedicated to providing a hassle-free and transparent return process because we care about your shopping experience. If you have any questions or concerns, our friendly customer support team is here to assist you.
Customer Care Contact:
WhatsApp: 9361609862
Availability: Monday to Saturday, 10 AM to 7 PM
Email: support@hygihome.com
Disclaimer