Refund policy

We understand that sometimes things don't go as planned. At hygihome.com, we are committed to your satisfaction and aim to make the return process clear and transparent.

5-Day Return Window for Damaged or Wrong Product

You have 5 days from the date of delivery to request a return if:

• The product is damaged.
• You received a wrong or incorrect product.

Important: An unboxing video is mandatory for all damaged or wrong product claims. Claims without a clear, continuous and unedited unboxing video may not be eligible for return or refund.

Non-Rechargeable Battery Issues

Some products may include a non-rechargeable battery for operating specific functions or accessories, such as a wireless remote.

A battery that is dead, discharged, or not functioning does not, by itself, qualify the product for a return or refund.

In such cases, customers are advised to replace the battery with a new battery of the same type and specification mentioned in the product manual or packaging.

If required, our customer support team can provide guidance regarding battery replacement.

How to Request a Return

1. Contact Customer Support

Submit your return request within 5 days of delivery through:

• WhatsApp: 9361609862
• Email: support@hygihome.com
• Support Hours: Monday to Saturday, 10 AM to 7 PM

Please clearly mention the reason for the return and provide the required unboxing video where applicable.

2. Return Approval

Our customer support team will review the request and supporting evidence. If the return meets our policy conditions, we will guide you through the return process and provide return instructions.

3. Unboxing Video Requirement

For damaged or wrong product claims, the unboxing video must clearly show:

• The package before opening.
• The complete unboxing process.
• The product received.
• Any visible damage, defect, or mismatch.
• The product and packaging details clearly enough for verification.

The video should be continuous and unedited, from the sealed package through the discovery of the issue.

4. Product & Packaging

Where applicable, the product should be unused and returned in its original packaging with all accessories and components.

5. Return Shipment

Once the return is approved, follow the return instructions provided by our support team. The product may need to be shipped back using our designated courier partner.

Full Refund

Once the returned product is received and inspected, and the return is approved, we will initiate a full refund of the eligible order amount.

Please allow up to 3 business days for the refund to be processed after the return is approved.

Conditions for Return & Refund Approval

To ensure a smooth return process:

• 5-Day Limit: The return request must be raised within 5 days of delivery.
• Unboxing Video Mandatory: A clear, continuous and unedited unboxing video is required for damaged or wrong product claims.
• Product Verification: The product, packaging and issue must be clearly visible for verification.
• Product Condition: The product should be unused and returned with its original packaging and accessories, where applicable.
• Non-Rechargeable Battery: A dead, discharged or non-functioning non-rechargeable battery alone does not qualify for return or refund. Customers should replace the battery with a suitable new battery as specified in the product manual or packaging.
• Approval Required: All returns are subject to verification and approval by our customer support team.
• Product Integrity: The returned product should be in a condition suitable for inspection.

Why We Require an Unboxing Video

An unboxing video helps us verify the condition of the package and product at the time of delivery and allows us to resolve genuine damaged or wrong product claims more efficiently.

For this reason, customers are required to record a continuous unboxing video when opening their package and retain the video until the product has been checked and accepted.

Our Commitment to Your Satisfaction

Your satisfaction is our priority at hygihome.com. We strive to maintain a transparent and fair return process while resolving genuine product issues as quickly as possible.

If you have any questions or concerns, our customer support team is available to assist you.

Customer Care

• WhatsApp: 9361609862
• Email: support@hygihome.com
• Availability: Monday to Saturday, 10 AM to 7 PM